At Incompass we take great pride in delivering high service levels. Whether you are are making an initial enquiry or have made the decision to be a client our aim is to provide you with the best rates, the correct cover and first class service. Also, importantly to be there when it matters most – in the vent of a claim. It is estimated that 75% of Guest Houses have the incorrect cover, exposing themselves to risk and possibly paying premiums that are above what they need to. To obtain a free and non-obligatory assessment of your Guest House Insurance needs contact us via e-mail, telephone, our free quoation or request a call back. Don’t take our word for it, please read the below testimonials from our clients and see what they have to say about our services.
We have always had a deep distrust of Insurance Companies having had some bad experiences. However Incompass, and through them B&BSure, have changed that perception in the sympathetic and professional way they handled a tricky claim shortly after we joined them. That was four years ago and we are delighted to report that we have had no further claims, yet they continually keep us informed of new developments, send us birthday wishes and always know who we are if we contact them. We are happy to give them our full recommendation. Crispian and Elizabeth Trace. ‘Goede Hoop’ and ‘Amaluti’ Self Catering Guest Houses. Thanks to you all. Elizabeth
I have recently changed my insurance to deal with Incompass Insurance Services, shortly after insuring with them, I have needed to make two claims. Both have been efficiently met. I can recommend their services! Willie
Dear Jan and Charné, Thank you both very much for all your hard work in sorting out our medical and other insurance requirements associated with our move to South Africa in early 2011. We were very impressed by the excellent service you provided and by the very quick response on the medical cover that you managed to achieve. We will be in touch with regard to insuring our car and effect in transit in due course. Many thanks for all your help. Best wishes Stephen and Jackie Young
You’ve done a great job there Cindy, really earned that huge commission (!!!) I think that it might clear the way for other foreign clients of yours who might struggle to prove a credit rating in South Africa because they haven’t been here long to get one now. You’ve paved the way for credit justice for aliens everywhere! We really appreciate it. Well done Simon
Hi Charné, Thank you for all your help. It is wonderful to have such a reliable person as you to get everything sorted out quickly and efficiently. Our day is looking sunny in Swellendam at the moment and we are enjoying the autumn warmth. Hope your day is great too! Best wishes Stephen and Jackie
Hi Taryn, Many thanks and I do appreciate the great service and feedback that I have been receiving. Warm regards Jamie MacLeod Moonflower Cottages
Hello Charne Thanks for all the trouble. Your service is really outstanding with your consistent quick service. Have a wonderful Easter Kind Regards
Hi Cindy, Thank you so much for your prompt service. I would recommend your service to anyone. Regards Kobus Stadler
Dear Charne, Thank you so much, I am very happy with the service I have received from all of you and for all the savings. Great 😉 With kind regards, Dagmar & Christine
Hi Charne Hope you are well. I would like to thank you for your efficiency while processing my claim, through your proffessionalism and that of your team, I have received my car back, with very little stress and no agrovation. This has been my first claim with BnB Sure, and i am both very impressed and at ease having done business with you. In conclusion, I would like to say thank you. Many thanks Gina
Thank you Charné, As always you are quick and efficient. Much appreciated Kind regards, Rikus Visser
Hi Charne, My car returned yesterday and really delighted to get it back. Looks great despite mostly pirate parts and no-one would know teh differance. It seems to be going more smoothly too. I am really pleased that Insurance did not insist on it being a write off, as I love the little mercedes. I am sure that it is standard practice for Insurance to pay the panel beaters directly and hopefully the panel beaters will refund me, the monies over and above my excess, that I paid -in desperation to get the job done as a big delay in getting the parts. Anyway, I am absolutely delighted to have my car back. 2nd August 2010 (the day my mother had a severe stroke) – 1st August 2011 has not been a good year, but things are already looking brighter and more positive for the future. Thank you again for your kindness, efficiency and attention to details. My best regards, Doreen.
Hi Cindy, Thank you for your help cindy. Without you I did not know if I could have found a solution alone. You too have a restful evening. Let’s keep in touch Kinds regards Isabelle et Christophe GUILLEMAT
Hi Charne, Sorry for coming back to you just now. Thank you very much for your excellent service! We received the final settlement and we could pay our supplier as soon as possible(They were impressed as well with the quick payment!) Kind regards Jolanda Postmus Marija Manor Guest House
Ayesha, The monies were indeed received this week. May I take the opportunity to thank you for a very very good service. You have done a great job keeping me informed and settling very quickly. Feel free to pass this onto you line manager as you deserve recognition for good work. Regards Alun
Hi Ayesha, You are indeed very competent and thank you so much for your efficiency and friendliness. Much appreciated! Kind Regards en vriendelike groete! André Rabie
Hi Ayesha! Thank you so much for speedy, efficient and friendly service! Thanks again Kind regards, Lene Chiles
Wow, you have given me outstanding service – thank you so much. Is Incompass on HelloPeter? – I would like to commend you. Regards Garth
Hi, I am still waiting for an invoice from the electrician before I submit this claim! All the service from yourself and Travis has been superb and all other claims have been tremendously handled 🙂 Thanks, Natasha
Hi Renee, Thank you so much for your prompt and efficient service. I’m still in the process of gathering the information that Travis requested and will revert to you with that a.s.a.p. Kind regards, Marilyn
Morning Renee Sorry for the delay in responding, I have been out of the country. In response to service received, I can confirm that at all times I have received outstanding service. The service has been prompt and all queries have been dealt with in a prompt and professional manner. It is a pleasure doing business with Renee. Kind regards, Karin Carr
You have been absolutely wonderful. Could not improve on anything in any way. Regards, Andre Farinha
Hello Renee, Thank you for this email. The service I received both from yourself and the payment from B and B Sure was excellent. I did not have to follow up; instead you followed up with me to make sure that I was satisfied. Many thanks for the prompt payment and cooperation. Many thanks Pam
Hi Renee, Thank you so much. I have always received prompt service and follow up on the claims I have lodged. Being in the hospitality business it’s vitally important to have both an efficient broker and reliable insurance company that responds quickly with the minimum of fuss to get things repaired and in working order. I have no hesitation in recommending your excellent service. Kind regards Jamie